A real human team,
on your side,
taking the awkward calls.
Highly responsive resolutions for every dispute, refund request, angry parent, and no-show fee — directly with the learner. You don't mediate. You don't make the call. We've resolved over 95% of learner disputes without the instructor ever being contacted.
Highly responsive support across every learner interaction.
Disputes, refunds, cancellations, handled end-to-end without you
48-hour active onboarding with a real phone call, not just a form
Your concierge desk
Live activity
Refund request · Jamie M.
Resolved by concierge team. You were not contacted.
New learner disagreement
Our team is handling. We'll update you only if action is needed.
Local Team Online
3 agents · avg response 4min
"Over 95% of all learner disputes resolved without contacting the instructor. "
Every awkward call lands on you. And your evening is gone.
Going solo means being the support desk, the mediator, and the refund department, all after a 10-hour day in the car. Here's what eats independent Instructors alive.
The angry parent call
Kid fails the test. Mum rings you demanding a refund for "wasted lessons". One call, 45 minutes, and she's still angry. Your Tuesday night is over.
The lateness dispute
Learner claims you were 20 minutes late. You weren't. Now it's your word against theirs, you have no GPS logs, and the refund comes out of your pocket.
The no-show chase
Teenager is a no show for thier lesson. You drove 40 minutes. Now you have to ring them, enforce the cancellation fee, and have uncomfortable conversations.
You teach. We handle the rest.
Learner raises an issue
Refund request, complaint, lateness claim, no-show, it goes straight to our experienced team. You're not copied in. You're not notified. You're teaching.
We investigate and decide
We pull the booking data, lesson notes, and prior history. We make the call on the refund. We take the responsibility
What we handle
Refund approvals + processing
Behaviour complaints from learners
No-show fee enforcement
Cancellations + rescheduling
You find out it happened. Maybe.
More than 95% of disputes are resolved without you hearing about it. For the rest, we brief you with context, and find a path that works for all parties.
Weekly recap · 4 items handled
0 required your input
Your evenings back. Your weekends back.
Outcomes you'd otherwise pay a franchise 40% of your income to get — and they'd still outsource it.
Real People
Australian local timezone, English speakers, named agents. Not a chatbot.
Refunds aren't your call
We decide. We process. You don't negotiate with an upset parent at 8pm. You don't wear the bad review. We own the outcome.
48hr active onboarding
Real phone call, not a form that times out. We verify, set up your profile, and help write copy that converts. Live in 48 hours.
Profile copy, ongoing
As you grow, we help rewrite your bio, update your pitch, and tune your listing. No extra cost. No "premium tier". It just happens.
Three Instructors. Zero awkward phone calls.
Martin · 847 lessons · Gold Coast
"A learner claimed I was 20 minutes late. I wasn't. The concierge team pulled my GPS data, refuted it, denied the refund. I found out in a weekly recap. I never had to make the call."
Priya · 412 lessons · Sydney
"A learner's mum wanted a full refund after her daughter failed the test. That used to be my nightmare call. EzLicence handled the whole thing. I wasn't copied in once."
Angelo · 600 lessons
"My franchise 'support' was a phone tree in another country. EzLicence support is Jess, Sam, and Dan, in Adelaide, with names, who pick up. Not even close."
Works seamlessly with
Every other part of the marketplace
Zero upfront. No contract. Live in 48 hours.
Start getting bookings this week.
Join 1,500+ Instructors earning on EzLicence. 15 minutes to apply. 48 hours to go live. Leave whenever you want.