Privacy Policy

Our Privacy Policy explains our practices relating to the collection, use and disclosure of information, including personal information which we may collect from time to time:

1. We are committed to ensuring that your information is stored safely and responsibly. We are committed to complying with privacy laws which apply to us;
2. The Privacy Act protects personal information and requires that we comply with the Australian Privacy Principles (APPs);

By visiting this website and purchasing products of the Company, you acknowledge and agree to our:

1. Privacy Policy ; and
2. Terms and Conditions.
   https://staging.ezlicence.com.au/terms-and-conditions-instructors
   Learner Terms and Conditions

We collect the personal information of Learner Drivers which are provided to us including your:

1. Name;
2. Date of Birth;
3. Pickup address;
4. Billing address (which is stored through Stripe and not through the EzLicence server);
5. Email address;
6. Details of the products you have purchased;
7. Any additional information you provide to use through use of our website;
8. Customer number; and
9. Telephone number;

EzLicence may pass these details on to Driving Instructors for the purpose of delivering driving lessons.

We collect the personal information of Driving Instructors, including your:

1. Name;
2. Date of Birth;
3. Gender;
4. Billing address (which is stored through Stripe and not through the EzLicence server);
5. Email address;
6. Telephone number;
7. Driver's Licence details;
8. Driver Instructor’s Licence details;
9. WWCC numbers; and
10. Vehicle Registration Number;

EzLicence may pass on details to Learner Drivers for the purpose of undertaking driving lessons for information including but not limited to a Driving Instructor's name, email address and telephone number.

This information is collected in a number of ways including through:

1. The account creation process;
2. Online forms;
3. Order Placement;
4. Through your interactions with our customer service team;
5. Comments;
6. Account settings;
7. Preferences;
8. Ratings; and
9. all similar types of data as determined from time to time by EzLicence;

Payment information is processed and stored using a third party company:

1. This company can be contacted at info@stripe.com; and
2. Before entering your personal details we suggest that you read and become familiar with the privacy policy for any third party company.

You have the right to inspect your personal information:

1. You always have the right to request that we delete or correct the information held about you; and
2. If you wish to alter, access or remove or complain about breaches of the APP please send us a support request at https://support.ezlicence.com.au/hc/en-au/requests/new;

When you browse our website we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may also collect data regarding:

1. Device IDs or identifiers;
2. Connection information;
3. Device software;
4. Statistics of page views;
5. Advertisement data;
6. Referral URLs; and
7. IP data;

Email marketing (if applicable):

1. With your permission, we may send you emails about:

   1. our website;
   2. new products; and
   3. other updates;
2. If we ask for your personal information for a secondary purpose such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no; and
3. If after you opt-in you change your mind you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information, at anytime by sending us a support request at https://support.ezlicence.com.au/hc/en-au/requests/new

We may share your information with other companies, employees or independent contractors of EzLicence including for:

1. Customer support;
2. Service improvement;
3. Development;
4. Processing;
5. Storage; or

6. Providing access to our Products, including by providing this information to Driving Instructors for the purpose of providing driving lessons to Learner Drivers (or visa versa) in particular providing information regarding:

   1. Names;
   2. Phone numbers;
   3. Email addresses;
   4. Learner Driver pick up addresses; and
   5. all other similar information required in the provision of driving lessons.

We use other companies, contractors or agents to provide services to you including:

1. Delivery;
2. Marketing;
3. Communications;
4. Legal services;
5. Debt collection;
6. Administration services;
7. Customer services;
8. Information technology providers;
9. Credit card; or
10. Other Payment Methods to conduct transactions;
The third parties to whom we disclose personal information may be located within or outside Australia.

If you choose a direct payment gateway to complete your purchase, www.stripe.com/au stores your credit card data;

1. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS);
2. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction; and
3. After that is complete, your purchase transaction information is deleted;

We take reasonable precautions to protect personal information and follow industry best practices to make sure it is not:

1. Inappropriately lost;
2. Misused;
3. Accessed;
4. Disclosed;
5. Altered; or
6. Destroyed;

EzLicence uses cookies in accordance with the Electronic Communications Act 1999 (Cth);

1. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor;
2. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupies virtually no space on your hard drive;
3. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer;

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors.;

1. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser;
2. To use www.ezlicence.com.au without difficulty you need to have cookies enabled;

The second type of cookie saves a file permanently on your computer;

1. This type of cookie is used to track how visitors move around on the website;
2. This is only used to offer visitors better services and support and the text files can be deleted;
3. On this website we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors; and
4. The information stored on your computer is only a unique number, without any connection to personal information;

We have implemented the following marketing tools;

1. Remarketing;
2. Google display;
3. Network impression reporting;
4. Doubleclick campaign manager integration; and
5. Google analytics demographic and interests reporting;

We reserve the right to use remarketing with google analytics to advertise online;

1. Third-party vendors, including Google, may show you our ads on sites across the internet;
2. EzLicence and third-party vendors, including Google use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on users past visits to our website;
3. EzLicence and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to this site; and
4. EzLicence collects data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics.

We reserve the right to modify this privacy policy at any time so please review it frequently;

1. Changes and clarifications will take effect immediately upon their posting on the website;

2. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of:

   1. What information we collect;
   2. How we use it; and
   3. Under what circumstances, if any, we use and/or disclose it;